BFG RtT 700 temperature

[Fairway 7]

I purchased an RT 700 a few months ago. Initially it held the set temperature perfectly. A few days ago while smoking a brisket, I noticed that the temperature would fluctuate a few degrees. I vacuumed the burn pot to remove any excess ash. Today I smiled some jerky at 180 degrees for 5-6 hours. At about 5 1/2 hours, RT 700 began to smoke uncontrollably. I removed the grates, grease pan and burn pot over immediately. The burn pot was overloaded with pellets and burning ferociously. I shut off the power and the fire gradually quelled. if I had not been present, this would have been a dangerous situation. Has anyone experienced this? I am now afraid to leave the grill unattended. I don’t want to babysit the smoker, but I am now concerned with the safety of leaving it unattended. Any advice would be appreciated.

 

[SmokeOCD]

Dangerous to your jerky for sure. Doubtful how it was dangerous otherwise.
Nothing special happened at 5 1/2 hours? Odd that it would take that long for it to lose control of itself.
Got temp readings from the app?

 

[Fairway 7]

The app showed the temperature at approximately 180, although it continued to fluctuate 5 degrees during the 5 1/2 hours. Can’t understand why the burn pot suddenly overloaded. When I removed the burn pot cover, the flames were at least 12” high.

 

[sdynak]

Call Recteq? They do not monitor posts here (or at least this is not a Recteq supported forum) .. Advice otherwise will be trial & error.

Document it with Recteq. There is nothing anyone here can send you to resolve your issue formally.